Ralph Simon Mabulay,I.S.P.

Empowering businesses with expert IT support, bridging technology and people for seamless success

I am Ralph Simon Mabulay, an IT professional with 12+ years of experience in programming, network administration, and technical support. I hold a Bachelor’s in Computer Science (WES-verified) and have led my ICT Unit to achieve ISO 9001:2015 certification, earning multiple national awards in ICT excellence. I thrive on creating tech solutions that improve efficiency, collaboration, and service delivery.

Experience

Computer Programmer II

Department of Education Region X (Philippines)

Office: Information and Communications Technology Unit

  • Implemented national and regional ICT policies, ensuring timely achievement of goals and targets.
  • Deployed and maintained software solutions using HTML and PHP, increasing operational efficiency and productivity.
  • Assisted in the implementation of a new server system, resulting in a 30% boost in system speed and a 50% reduction in downtime.
  • Monitored and troubleshot server systems, proactively resolving issues to maximize uptime and system availability.
  • Developed and executed a comprehensive server backup and recovery plan, reducing data loss and downtime by 80%.
  • Managed user accounts and access permissions across Microsoft O365, Google Workspace, and in-house systems, ensuring security and compliance.
  • Collected and analyzed data to support reporting on the progress of the DepEd Computerization Program.
  • Provided technical support, resolving hardware and software issues and achieving a 50% increase in user satisfaction.
  • Increased website traffic by 25% through effective homepage management and social media promotion.
  • Streamlined content uploading processes, reducing upload times for issuances and articles by 80%.
  • Directed and produced high-quality live streams for events such as BigaTEN DepEd X, program launches, and online workshops.
  • Upgraded network infrastructure to support new applications and services, resulting in a 30% increase in capacity and a 15% boost in speed.
June 2015 - Present

Administrative Assistant/Technical Assistant

Department of Education Region X (Philippines)

Office: Office of the Regional Director

  • Managed the front desk by answering phones, greeting visitors, and directing inquiries to appropriate staff members, ensuring smooth office operations.
  • Oversaw office supplies and inventory, including ordering and maintaining optimal stock levels to support daily activities.
  • Handled office correspondence such as emails, letters, and faxes, distributing them efficiently to relevant personnel.
  • Prepared and distributed reports, memos, and presentations as required, supporting management and team communication.
  • Maintained confidentiality of sensitive information, handling all matters with professionalism and discretion.
  • Troubleshot and resolved hardware and software issues for users, providing technical support and achieving a 50% increase in user satisfaction.
June 2013 - June 2015

Portfolio

Skills and Expertise

84 %

TECHNICAL SUPPORT

  • Technical Support
  • Fortinet Firewall
  • Mikrotik
  • Network Administration
  • Basic Networking
  • Basic Computer Servicing
  • Email Handling

95 %

BASIC WEB DEVELOPMENT SKILLS

  • HTML
  • PHP
  • Web Design
  • Adobe Photoshop
  • Joomla
  • Canva
  • Web Applications

65 %

SOCIAL MEDIA ADMINISTRATION

  • Facebook
  • Google
  • Youtube

89 %

VIDEO PRODUCTION AND EDITING

  • Video Editing
  • Live Streaming (OBS, Streamyard, Facebook & Youtube)

95 %

OFFICE ADMINISTRATION

  • Office 365
  • Microsoft Office
  • Zoom
  • Google Workplace

Awards

2021
2021 Information Leaders Awards

National Finalist – Most Outstanding in Social Media Management
National Finalist – Most Outstanding in Public Assistance Service
National Finalist – Most Outstanding in Information Dissemination (Broadcast)

2019
2019 deped ict achievers awards

For exemplary Achievements in representing the Department in ICT -and technology-related endeavors

CONTACT Us

Feel free to reach out, ask questions, or explore more about my work. Let's connect and discuss exciting opportunities in the world of IT together!

Address

Cagayan de Oro City, Philippines

Phone

+639054257448